About Us

"With over 30 years of retail experience, we have been working with some of the largest retailers in the UK and Ireland. Understanding the needs of the customer is paramount and should be the number one aim of any company that wants to be successful and maximise sales.

 

We have all experienced poor customer service from time to time. This could be from a poor experience where we felt the service offered was substandard, poor, or even rude. You may have entered a store or establishment that was messy, unclean, or failed to meet your expectations. Standards in retail can mean a whole host of different things. It could be the service that is delivered, the availability of stock, or where you feel let down and your experience is negative.

 

With the experience we have in retail and customer service, we understand what it takes to promote exceptional and real standards within modern retailing and general customer service.

 

No matter how good you think your store is, or how many awards you have won, there is always scope to improve. Maintaining excellent standards is a must for you and your customer.

 

Our goal is to highlight where your business can improve, where it is going wrong, and what steps you can take to make immediate improvements to achieve your goals."

EVALUATE AND AUDIT YOUR COMPANY NOW

Dont just think a memo or staff notice can change things, be prepared to have the issues of your business identified and highlighted so that you may address them and work towards providing better customer service and acheive maximum sales and service.  

 

Even if you beleive your business is doing well, it could always do better to maximise its full potential. 

STANDARDS IN RETAIL ARE DECLINING 

 

Retails standards are declining, be it Customer Service, General Store Presentation or simply the way retailers are doing things, the standards that retailers should be providing are not being met.

 

We offer a service that highlights these issues and present them to Retailers so that they can improve and provide far better Customer Service.

 

Customer Service is key to a succesful business, never has the industry been under such pressure and despite this many retailers are still not providing the best Service to their customers.